"StarPound's platform allowed me to virtualize all five of our call center sites.  We successfully converted off switches by Aspect, Avaya, i3, and eOn.  I can now manage over 1,200 distributed call center agents as if they were in one physical location."

— Rob Hornbuckle, CIO, NexxLinx

Professional Services

Our open-source software platform makes it ultra-easy to bring integrated contact centers, advanced web services and voice-enabled composite applications to life. However, we realize that the most important use of your time is growing your business, and not monkeying around with technology. StarPound Technologies provides professional development services that meet every customer's requirements and budget needs.

The StarPound Technologies team develops a close partnership with customers to ensure success in each and every engagement, regardless of the scope of work. The result is high quality software, delivered cost effectively; combined with cutting edge technology and world-class support.

Application Development

If you need to deliver integrated voice, data, or service-oriented applications, but don't have the in-house expertise, our development staff can help. The StarPound Technologies professional services group can help with any part of your development process, whether you are developing in Java, PHP, Ruby, C++, .NET, or some other language.

Our professional development services deliver complete application solutions built to your specifications quickly and affordably. Our professional development services deliver solutions typically at 1/3 the cost and 1/2 the time as traditional development techniques. We achieve this by using the power of a 24x7 development lifecycle and a model-driven software development methodology.

As the original developers of StarPound CORE™, we are the experts in using it to quickly bring an application to life. We can:

  • Quickly model the user interface by interviewing users and stakeholders
  • Create a prototype of the application from the user interface model
  • Refine the model and prototype until they are exactly what you want
  • Using the same model, create over 90% of application's source code
  • Quickly complete the application, after all, there's only 10% left to code
  • Perform user acceptance testing
  • Train the user community

Web Services Integration

The enterprise service bus (ESB) is going to be completely transformed in the coming years. Not only will ESBs offer business process management and Web services management functionality, but the very nature of messaging will be streamlined. It's the unspoken arms race of the SOA vendor community.

Application development today often involves integrating services from other companies, vendors, and other third parties.  And the StarPound platform was designed from the beginning with SOA in mind. StarPound CORE™ easily facilitates this by allowing you to plug in any SOAP or REST-based web service into a visual process model. Our expert engineers are ready to help your organization reap the benefits of SOA, whether you need assistance in interfacing with existing web services, or using the StarPound platform to create new ones. From SOAP and REST to CRM and ERP, we've been there and done that — and yes, we got the tee-shirt.

We can also assist you in creating web services that interface StarPound's BPM and telephony functionality directly within your own application or platform. Additionally, we can lower your cost for building and maintaining these web services by offering you an affordable cloud-based transactional service that scales as your business grows.

Business Process Modeling

As we are the authors of StarPound, we are the experts in using it to properly model your business processes and bringing them to life within the larger computing cloud.

Our team leverages our award-winning StarPound Studio product to create application models that visually describe the desired functionality. These models are built in a collaborative fashion between our project team and your functional and process experts. A single model describes the functionality for both voice and data implementation. The approved StarPound Studio models are then used to generate the converged business application. Our team refines, tests, and revises the models to finalize the required functionality.

In addition to providing you with hands-on StarPound Studio™ process design expertise, we can also provide expert assistance in streamlining those processes, identifying the key performance indicators critical to success, and helping you to integrate those processes with other business processes either within your own organization, or through your customers or suppliers.

Whether you are automating simple processes or creating a new business ecosystem for your organization, StarPound has the solution.

StarPound Training

Want to become a StarPound expert? Need to roll out StarPound to a team of developers? Then you need StarPound training! As the creators of the StarPound platform, we are the go-to experts.

StarPound Technologies offers three levels of training on the platform:

  • Business Analysts receive training on using StarPound Studio to create application models
  • Developers are trained on using StarPound Studio to build and deploy StarPound applications, including hands-on instruction on scripting, building voice applications, and integrating web services and RDBMS
  • Call Center Administrators receive training on how to manage a workforce in StarPound's call center applications

The StarPound Technologies training experts can also customize a training course to meet your specific needs. Training can be delivered at our corporate offices in Atlanta, GA, or in your facilities.