Maintenance & Support
While we strongly recommend that our customers and users take advantage of StarPound's cloud-based offering (where support and maintenance are included), we understand that there are advantages to doing it, or hosting it, yourself. StarPound Technologies offers commercial support plans that give you access to our expertise. Our support services provide you with direct access to our expert Support Engineers who are ready to assist you in the installation, development, deployment, and management of StarPound applications.
Comparison of Support Packages
| Community | Silver | Gold | Platinum | |
| Access to Community Forums * |  | | | |
| Updates & Patches | | | | |
| Emergency Update Builds | | | | |
| Web Support (trouble tickets) | | | | |
| Email Support | | | ||
| Telephone Support | | |||
| Number of Incidents | Unlimited | Unlimited | Unlimited | |
| Web Support Hours | 24x7 | 24x7 | 24x7 | |
| Max Web Response Time | 3 Business Days | 3 Business Days | 2 Business Days | |
| Telephone Support Hours | Business Hours (ET) | Business Hours (ET) | ||
| Max Phone Response Time | 24 Hours | 2 Hours | ||
| Emergency Response Time | 12 Hours | 1 Hour | ||
| Cost | Free |  | | |
* Not an official support channel
Customer Support Portal
If you are an existing customer with a current support package, you may access the StarPound Customer Support Portal by clicking here, or via the "Support" tab at the top of any page on this site.