Does anybody know how to increase the time system dials from Agent Desktop (New Call button) before giving up? Now it seems that it tries for 20 seconds and if the call goes to let's say cell phone in most cases it is not enough to for person to pick up. Thanks!
At the moment these settings
At the moment these settings are in java archive which needs to be open and after change made archived again and Jboss restarted.
The file is $JBOSS_HOME/server/default/deploy/starpound-agserver/AgentServer.ear/CallControlInterface.jar
Property answer_timeout should be changed in the following files (default value is 20000 which is 20 seconds)